FAQ
01. The order
When do I receive my order?
When placing the order, a day of shipment is indicated.
After the order has been placed, the same delivery time will
also be stated on the order confirmation. It is therefore
never possible that during the order, the shipping day on
the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order.
How can I cancel it?
If the order has a longer delivery time than you had
previously seen, it is of course possible to cancel (a part
of) the order. For this you can contact our customer
service. They will cancel the order for you. The purchase
amount will be back on your bank account within two working
days. When an order has already been shipped, it can no
longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically
receive an invoice for your order. If you wish to receive an
invoice, this can be done in two ways.The first way is
through your account at our store. When you log in to your
account you can see your orders and download the invoice.
02. Shipment
When do I receive my order?
When placing the order, a day of shipment is indicated.
After the order has been placed, the same delivery time will
also be stated on the order confirmation. It is therefore
never possible that during the order, the shipping day on
the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order.
How can I cancel it?
If the order has a longer delivery time than you had
previously seen, it is of course possible to cancel (a part
of) the order. For this you can contact our customer
service. They will cancel the order for you. The purchase
amount will be back on your bank account within two working
days. When an order has already been shipped, it can no
longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically
receive an invoice for your order. If you wish to receive an
invoice, this can be done in two ways.The first way is
through your account at our store. When you log in to your
account you can see your orders and download the invoice.
03. The order
When do I receive my order?
When placing the order, a day of shipment is indicated.
After the order has been placed, the same delivery time will
also be stated on the order confirmation. It is therefore
never possible that during the order, the shipping day on
the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order.
How can I cancel it?
If the order has a longer delivery time than you had
previously seen, it is of course possible to cancel (a part
of) the order. For this you can contact our customer
service. They will cancel the order for you. The purchase
amount will be back on your bank account within two working
days. When an order has already been shipped, it can no
longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically
receive an invoice for your order. If you wish to receive an
invoice, this can be done in two ways.The first way is
through your account at our store. When you log in to your
account you can see your orders and download the invoice.
04. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated.
After the order has been placed, the same delivery time will
also be stated on the order confirmation. It is therefore
never possible that during the order, the shipping day on
the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order.
How can I cancel it?
If the order has a longer delivery time than you had
previously seen, it is of course possible to cancel (a part
of) the order. For this you can contact our customer
service. They will cancel the order for you. The purchase
amount will be back on your bank account within two working
days. When an order has already been shipped, it can no
longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically
receive an invoice for your order. If you wish to receive an
invoice, this can be done in two ways.The first way is
through your account at our store. When you log in to your
account you can see your orders and download the invoice.